职位详情

咖啡厅经理

面议

  • 长宁区
  • 三年以上工作经验
  • 大专
  • 英语
  • 28- 岁

上海古井假日酒店

国际四星级酒店|150-500人

职位描述

• Effectively manage the restaurant by ensuring the following:
有效管理餐厅的日常工作,确保日下工作正常进行:
o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
监督部门工作标准和程序手册中列出的各项规范的贯彻执行。
o Adhere to opening and closing procedures 遵守开始营业和结束营业的程序。
o Adhere to bill paying procedures 遵守规定的结账程序。
o Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
有效的进行交接班说明会,确保所有员工了解重要客人,特殊活动,每日特价,重点是推销某些产品等。
o Personally meet and farewell a minimum of 80% of your customers
亲自迎送80%以上的客人。
o Encourage and motivate staff to provide optimum service during all shifts
激励在岗员工为客人提供卓越的服务。

• Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。

• Develop and implement Promotions Calendar for F&B products in restaurant
在餐厅制定和执行餐饮产品促销活动日历。

• Manage special event concepts 特别活动的概念管理工作。

• Anticipate market changes and review operations when necessary
善于预测市场的变化情况,并在必要时审评运营工作。

• Conduct competitor analysis 对竞争对手进行分析。

• Create positive publicity opportunities 创造良好的公众宣传机会。

• Manage customer database and utilize effectively 管理顾客数据库并有效的加以使用。

• Up-sell property facilities 推销酒店的设施。

• Actively pursue cost saving measures 积极的实行节约成本的方法。

• Recycle wherever possible 尽可能再利用能源。

• Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific 在竞标过程中与销售经理密切合作争取新的客户;特别是餐饮部门的客户。

• Manage wage and beverage cost 管理工资和饮料成本。

• Forecasting 进行预测工作。

• Stock control 有效的控制存货。

• Analyze food and beverage statistics through point of sale system
通过销售点销售系统分析餐饮统计数据。

• Works with Superior on manpower planning and management needs
和上级领导一起进行人力规划和管理需求。

• Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。


Manage Number of employees supervised –
管理的员工
Annual Operating Profit/Payroll Budget –
年度经营利润和薪金预算
• Restaurant Revenue Target
餐庭营业收入目标

Key Metrics –
主要绩效指标
• Restaurant Revenue Target
餐厅营业收入目标
• Employee Satisfaction Survey
员工满意度调查
Decision Making Responsibilities (Decision Rights) –
决策职责(决策权)
• Matters pertaining to Restaurant Operations
与餐厅运营有关的事宜