职位详情

大堂接待 Host

面议

  • 黄浦区
  • 一年以上工作经验
  • 大专
  • 英语

上海新天地安达仕酒店

国际五星级酒店|500人以上

职位描述

对于客户调查结果做出回应并落实相应的改善措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

确认抵达和出发的细节并且安排接送以及客人其他要求。
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.

根据大堂主管的分配,运送和领取顾客行李。
Delivers and picks up guest baggage as assigned by Host.

清理所有大门和行李房维持一个专业的形象。
Maintains and cleans all equipment at the Main Door and the Luggage Room to maintain a professional image

根据标准存储行李。
Stores luggage according to standards.

引导顾客至登记手续处,同时为客人提取携带的行李。
Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.

引导顾客和来访者去酒店设施。
Directs guest and visitors to any of the Hotel’s facilities.

在适当时机为客人开关车门。
Opens and closes car doors for guests whenever the opportunity arises.

为抵店和离店顾客将行李装上/卸下车。
Loads/unloads guest’s luggage for arriving and departing guests.

确保车牌号码、类型都记录的行李标签上以供日后参考。
Ensures vehicle's license number, type are logged down on the luggage tags for future reference.

协助所有顾客存放行李,确保妥善处理、存放并且按程序操作;以有效的方式将顾客行李送到他们的房间。
Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed; transports guest’s luggage to their room in an efficient manner.

处理包裹包装。
Handles parcel wrapping.

递送每日早上和特殊报纸至指定的客房和办公室。
Delivers daily morning and special newspapers to guests’ rooms and offices as assigned.

检查常规清洁,保持大堂和就坐区域、入口的整洁。
Maintains a tidy lobby by checking the general cleanliness and tidiness of the sitting area and entrance.

确保任何消息快速地传达到客房。
Ensures all messages of any kind are promptly delivered to the guest’s room.

确保行李车始终保持整洁、光亮和有序排放。
Ensures that the bell carts are kept clean, shiny and orderly at all times.

招呼出租车并回答顾客的询问。
Hails taxis and answers guests’ inquiries.

确保大门和车道始终干净
Keeps main entrance and driveway neat at all times.

协助指引酒店车道车辆。
Assists to direct traffic in the hotel’s driveway.

熟悉酒店产品和服务政策;了解所有运行工作以及在酒店举行的促销活动。
Be familiar with the hotel’s products and services and policies; be aware of all functions and promotions held in the hotel.

以支持和灵活的态度与其他房务部门经理紧密合作,着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.